What can I do with my RTE EV Charging Account?
Creating an RTE EVHub account will give you quick and easy access to the EV charging network and places to plug in. You can sign up using the RTE EVHub App. You can also save charging stations to favorites, manage payments, and track your energy use.
How do I download the free RTE EVHub mobile app?
Visit AppStore or Google Play and follow the steps displayed on your phone. Currently, the app is only available for iPhone and Android smartphones.
What are the device requirements to install the RTEHub mobile app?
The RTE EV Charging app is available for iPhone (iOS 5 or later) and Android (2.2 and up) smartphones. Please submit app feedback by click on the Contact Us button on the app.
How do I start a charging session using the app or RFID?
There are three ways to start a charging session:
1. Using the RTE EVHub Mobile App
Through the app you can start a charging session by clicking on the Remote Start button on the selected charging station on the App
2. Start Charging Using the Mobile App
With the RTE EVHub app installed, you can start a charging session by clicking on the Remote Start button on the selected charging station on the App.
iPhone: in the RTE EVHub app, search a station by Address or a station ID (number shown on the charging station), click on More Info and click on Remote Start
Android: in the RTE EVHub app, search a station by address or a station ID, click on More Info and click on Remote Start
To use tap to charge, you’ll need iPhone SE, 6, 6 Plus, 6S, 6S Plus, 7 and 7 Plus running iOS 10 or newer, Apple Watch Series 2, Series 1 and 1st generation or Android 4.4 or later with NFC.
Enter the Registered Mobile Number on the charging station receive a SMS text and Reply “Yes” to start charging
3. Use your RTE EV Charging RFID fob
Plug in the connector to your car. Tap the RFID fob on the charger to start the charging session.
If you need help, call driver support at (949) 945 – 2000
How to locate a charging spot?
Get the RTE EV Charging app to find available spots, start charging and get updates when your car is fully charged.
How do I pay for Charging?
RTE accepts credit cards and PayPal for your convenience. You can enter your payment information on the Mobile App or the RTE EVHub Driver Portal. You can also select the option of Auto Reload each time your account balance falls below $10 If you cancel your account, we will refund the remainder of your balance.
Why do some charging stations charge extra fees?
EV charging station owners are the ultimate decision makers to allow free charging or not. There is cost associated with installation and electricity. As more electric vehicles enter the market these costs are increasing. In turn to encourage more property owners to install charging station we allow them to recuperate their costs.
What do different colors mean on the map?
There are three different color codes represented on the map
1. Green: Available
2. Blue: In Use
3. Grey: Unavailable
Feel free to Contact us with additional questions.
email: [email protected]
phone: 949-945-2000
How does RTE manage station faults?
RTE actively monitors the health of the network. When we encounter a station that is not operating correctly or are alerted to a down station by a driver, our 24/7 support team will try and fix the fault remotely without owner Interaction and hardware changes. This will be followed by a ticket which will be escalated to the designated team for detailed analysis of the cause.
How do I cancel/delete my account?
Send us an Email at [email protected]